Privacy Policy

At Octa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website:

Information You Provide

If you contact us through our contact form or by email, we may collect:

• Your name
• Email address
• Phone number (if provided)
• Any information you include in your message

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time and date of your visit
• Referring website

This information helps us improve the performance and usability of our website.

How We Use Your Information

We use your information to:

• Respond to your enquiries.
• Provide customer support.
• Improve our website and user experience.
• Monitor website performance and security.
• Comply with legal obligations where required.

We do not sell or rent your personal information to third parties.

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the website function.

Third-Party Services

We may use trusted third-party services, such as website hosting providers or analytics tools, to help operate and improve our website.

These providers may process limited personal information on our behalf and are required to protect your data in accordance with applicable data protection laws.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where applicable.
• Request restriction of processing.
• Object to certain types of processing.
• Request a copy of your personal data.
• Withdraw your consent where processing is based on consent.

If you wish to exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.

Any updates will be published on this page with a revised effective date.

Contact Us

Email: octaspecialitycoffee@gmail.com
Phone: +44 7535 058255

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.